Wednesday, November 3, 2010

My Chat With AT&T

Chat InformationPlease wait for a representative to respond.
Chat InformationYou are now chatting with 'Jessica H' (rep. from AT&T)

Jessica H: Welcome to AT&T Premier online sales. How may I assist you with placing your order today?
Anthony Bataska: i just placed an order for a new iphone and the estimated tax was over $50 on a $217 order- this seems very high. Will the final charges really be that high?
Jessica H: I am really sorry to hear that. I will be glad to assist you today the best that I can.
Jessica H: Are you located within the states of California?
Anthony Bataska: yes
Jessica H: That maybe the cause for that high tax, I do apologize, unfortunately, CA taxes are actually on the retail price of the phone that is the price before the discount. That is a tax law for the state of CA.
Jessica H: I do understand. The local tax office in California requires tax to be charged on the full retail price of the phone before any online discounts are applied. Any concerns about the tax rate can be directed to your local tax office, but these are the requirements they have set. I do apologize.
Anthony Bataska: what is the retail price of the iphone 4 16 GB?
Jessica H: That would be $599.00 for the iPhone 4 16gb at the retail cost.
Jessica H: Have I answered all of your questions today?
Anthony Bataska: that's a pretty crazy pricing structure that does not actually help the customers out. i don't actually feel like i'm getting a $600 product but i'm getting taxed as such
Anthony Bataska: you've answered my questions though
Anthony Bataska: i'm not pleased
Anthony Bataska: especially to add that on after i've submitted my order and payment
Jessica H: I am really sorry for that inconvenience as we do not apply the tax online that is done by your state. The local tax office in California requires tax to be charged on the full retail price of the phone before any online discounts are applied. Any concerns about the tax rate can be directed to your local tax office, but these are the requirements they have set.
Jessica H: I am very sorry for that inconvenience.
Jessica H: Thank you for choosing AT&T!  We appreciate your business.
Chat InformationChat session has been terminated by the representative.

She shut that down as quickly as it started.  I was just getting revved up.  Why would AT&T say that the iPhone's retail price is $600?  To make it more exclusive and have a monopoly on sales to ensure that a 2 year contract takes place?  Of course!  What a genius idea!  And now the problem is with the California tax office?!  Actually, the tax office should take some beef on this as well, but AT&T doesn't need to make customers think they are getting a better deal than they are.  It's dumb.  3 seconds into my new contract with AT&T and I start mad.  Damn you AT&T!  Damn you Apple!  And damn you State of California Taxes!  I know you will be irresponsible with my tax money!!! 

2 comments:

GMoney said...

Shouldn't you be more mad at CA? Sure, the phone company could have stated things more clearly, but the state tells them how things are going to work. And iphones wouldn't be $600 if people weren't paying that much for them.

Does CA really charge 12% sales tax? That's obscene.

Mrs. B said...

F THAT NOISE!!! This situation deserves another phone call. Maybe they can't reduce the tax, but they CAN give you a credit.